August 5th, 2020

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Frequently Asked Questions

If you have questions about any aspect of your stay, please don't hesitate to contact us!

If the townhouse is booked are you able to recommend other properties?

Please check the availability of our home; simply complete the Contact us form and remember to include the dates you are looking to book.

Are towels and linens provided?

Yes -- all linens and towels are provided, including towels for the pool area. There is also a washer and dryer.

What forms of payment do you accept?

We accept personal checks, cashiers checks or money orders in US dollars, Pay Pal and all major credit cards.

What time is check in/check out?

Check in is at 4pm and check out is at 10am. If different times are important to you then please ask and we will do our best to help.

How do I get the keys?

Check in is now done online. You will receive a keycode to the front door to access the property.

Does the townhouse have a phone?

Yes, all local calls are free.

Are there shops and restaurants nearby?

Although our vacation home is in a five start resort, Highway 192 is a 3 minute drive away. You will find everything you need there -- the choice is endless!

Will I need pool heating?

This is a matter of personal choice but we would suggest it will be needed from October to the end of April. The pool heater works in relation to air temperature - so if you experience a cold Floridian day the pool temperature may not be as warm as you would like.

Is everything included in the rental price I have been quoted?

Yes. We always quote a price inclusive of tax. If you have requested pool heat then this will also be included. All the resort facilities (except the shuttle transportation) are included and you can use them as often as you wish.

Where do I get tickets, what restaurant would you recommend, what is the weather like, can I have advice on what attractions I might like?

We have years of experience in this area. If you have questions please e-mail us and we would be happy to answer if we can.

What if I need assistance during my stay?

The townhouse has the facility of a professional management company who are on 24 hour call. All the deatils will be in the home for you.

What facilities are in the home for children?

The townhouse is very family friendly and we provide nightlights, DVDs, books, classic games, plenty of cable televisions and FREE WiFi. The house has a pool safety fence.

What is your smoking and pet policy?

We ask that you please do not smoke in the house as a consideration to all our guests. If there are smokers in your party we would ask that they smoke only on the pool deck area. We have a strict no pet policy.

        




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